FAQs


Do you offer exchanges and returns?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at nubianwinks@gmail.com.
How do I contact customer service?
You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm CT at nubianwinks@gmail.com.

Do Nubian Winks lashes come with glue?
Nubian Winks lashes do not come with lash adhesive. You can use any temporary lash adhesive to apply your lashes.
My tracking number is not showing any information.
Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Lash Experts at nubianwinks@gmail.com.